ReAlign Studio builds and operates AI front-desk systems for small and mid-sized businesses — answering calls and messages, qualifying enquiries, booking appointments, and logging every lead into the client's CRM. We run two brands: ThroughDesk in the United States and Prontela across Latin America.
A missed call costs the same in Miami and in Mérida, but the businesses answer it very differently. In the US, the front desk is a phone line. Across Latin America, it is WhatsApp. So we built two brands on one operating core — same engineering, same reliability, different market, language, channel, and price. Both are operated by ReAlign Studio LLC.
The embedded intake desk for US professional-services firms — law, restoration and contracting, medical and dental practices, real estate. We answer every call, qualify the enquiry, book the consultation, and log the lead into the client's CRM. Around the clock, in English, Spanish, and Haitian Creole.
Atención al cliente por WhatsApp, sin perder un solo mensaje. Prontela answers, qualifies, quotes, and books through WhatsApp Business — the channel Latin American customers actually use. Built for florists, clinics, real-estate offices, and retailers. Priced against local costs, in Spanish and Portuguese.
Most small businesses don't lose customers to competitors. They lose them to a phone nobody picked up at 7:40 pm and a WhatsApp message answered two days late. We build and operate the system that closes that gap — and we operate it, rather than handing over a login and wishing the client luck.
Carrier-grade call routing with a dedicated business line. Sub-second answer, after-hours coverage, overflow when the existing receptionist is busy, and full call recording.
Official WhatsApp Business Platform. Messages answered instantly, catalogues and quotes delivered in-thread, orders confirmed, and the whole conversation kept in one place the owner can read.
English, Spanish, Portuguese, and Haitian Creole, detected from the customer's first words. Not a translation layer bolted on afterwards — the scripts are written natively in each language.
Appointments written straight into the calendar the business already uses, with confirmations and reminders that cut no-shows. The customer books at 11pm; the owner sees it over coffee.
Every enquiry lands as a structured record — name, need, source, transcript — in the client's existing system. Nothing lives only in someone's memory or on a sticky note.
Automatic sequences for enquiries that went quiet, and campaigns that reawaken a client's existing customer list. The cheapest revenue is the customer already in the database.
We work with owner-operated businesses between roughly two and fifty staff — the size where the phone matters enormously and there is nobody spare to answer it. Law firms. Restoration and contracting. Dental and medical practices. Med spas. Real-estate offices. Florists and retail. In the United States they come to ThroughDesk; in Latin America, to Prontela.
ReAlign Studio LLC is a Florida limited liability company founded by Anthony Olivo. We operate two brands — ThroughDesk for the United States and Prontela for Latin America — from Florida, with regular presence in Mérida, Yucatán. We are small on purpose. We will not be the cheapest option on a search results page; we will be the one that answers when your office is dark.
Former Gartner enterprise B2B. Florida-based. Trilingual — English, Spanish, Portuguese. Builds and operates the desk so the client doesn't have to manage it.
Twenty minutes. We'll work out how many enquiries are slipping past, show you what the desk would do with them, and tell you honestly whether it's worth it. If the numbers don't work, we'll say so.